Refunds & Returns

At USA Trendora, customer satisfaction is important to us. This Refunds & Returns Policy explains the terms under which returns and refunds are accepted.

1. Return Window

  • Customers have 15 days from the date of delivery to request a return or refund.

  • Requests made after 15 days will not be accepted.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or clearance

  • Gift cards

  • Digital or downloadable products

  • Personal care or hygiene items (if applicable)

  • Items damaged due to misuse or normal wear and tear

4. How to Request a Return

To initiate a return:

  1. Email us at usatrendora.official@gmail.com

  2. Include your order number and reason for return

  3. If approved, we will provide return instructions

Do not send items back without approval, as they may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide photos or videos as proof

  • We will arrange a replacement or full refund at no additional cost

7. Refund Processing

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 5–10 business days to appear, depending on your payment provider.

8. Exchanges

  • We do not offer direct exchanges.

  • If you need a different item, please return the original item and place a new order.

9. Late or Missing Refunds

If you have not received your refund:

10. Contact Information

For refund and return questions, contact us at:

USA Trendora
Email: usatrendora.official@gmail.com

Business Entity:
Alpha Cart Global LLC
30 N Gould St #40730 Sheridan, WY 82801 United States